Smart Request Forms
Power Apps forms with validation rules, conditional logic, and DORA ICT criticality classification fields. All required data is captured accurately before a request moves forward.
Outsourcing Governance Workflow
A fully managed set of apps and workflows to accelerate and automate arrangements management from end to end.
The Challenge
EBA/GL/2019/02 and DORA require every outsourcing and ICT arrangement to pass through a structured, documented, and auditable pre-assessment process. Most Greek banks still run this through Excel and email, creating audit vulnerabilities, DORA classification gaps, and no management view of the outsourcing pipeline.
Solution Modules
Every stage of the outsourcing lifecycle, from request submission through scheduled reassessment, in a single platform.
Automated Governance Flow
Every request is routed automatically to the right stakeholders based on your institution's governance matrix and delegation of authority. No manual handoffs.
Centralized Documentation
Supporting files are uploaded and versioned in SharePoint. One source of truth per arrangement, aligned with data retention and audit requirements.
Regulatory Traceability
Every action, comment, decision, and override is logged automatically with user attribution and timestamp. The full record is reconstructible for ECB or ΤτΕ inspection at any point.
Alerts and Monitoring
Automated reminders and live dashboards keep stakeholders on top of pending reviews and deadlines before they become missed obligations.
Access Control and Data Security
Role-based permissions through Azure Active Directory enforce proper segregation of duties and protect confidential outsourcing data.
Scheduled Reassessment
Existing arrangements are automatically re-routed throughout the full governance process with a single action, meeting ongoing monitoring regulatory obligations without rebuilding anything from scratch.
Step Flow
How a request moves through the platform:
Request Management
Requests are created, tracked, and reviewed in one place. Structured forms, DORA classification, document upload, and a pipeline view with status and risk classification.
Documents Repository
All supporting files are stored and versioned per arrangement. One source of truth, aligned with audit and data retention requirements.
Stakeholder Management
Each request has defined roles, clear ownership, and automated notifications. The right people are involved at the right stage, with full attribution.
Task Management
Governance actions are tracked as tasks with deadlines and completion status. Nothing falls through the gap between approval stages.
Process Overview
The full governance timeline of any arrangement is visible end to end. Every step, decision, and delay is reconstructible at any point.
Audit Readiness
The platform surfaces all arrangement data as a register view ready for inspection, with completeness scoring and evidence pack export on demand.
Talk to us about your institution's obligations.